Government Electronic and Mobile Services (GEMS-2022) Maturity Index

This report includes evaluation results of the Government Electronic and Mobile Services (GEMS) maturity index in 2021 at regional and national levels, with some recommendations that could be implemented to enhance the digital transformation of these public services, and make them available through digital channels.

GEMS indicator aims to measure the maturity of government services provided through electronic portals and mobile applications in the Arab States. It seeks to bridge the gap in most of the international indicators, related to service maturity, service usage and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection, meaning that any individual needs these services at different stages of his life, and any company requires them since its establishment until it is closed down.